Shipping Policy/Processing Time/Refund Policy

How long is processing time?

Each set is hand made by me only. I take my time making these sets to be sure they are of great quality.

Processing time is how long it takes for your order to be completed. Made to order& custom press on sets will take 7-15 business days. Processing days are MONDAY - FRIDAY excluding Holidays. Ready to ship sets will ship in 1-3 business days.

***MUST READ:

****(PLEASE NOTE SELECTING TO ORDER A SIZING KIT WITH YOUR ORDER WILL DELAY PROCESSING TIME AS IT WILL BE SENT FIRST TO OBTAIN YOUR SIZES) IF YOU SELECT RUSH ORDER, ORDER WILL BE RUSHED AFTER SIZES ARE RECEIVED. IF YOU CHOOSE A SIZING KIT PLEASE ENTER N/A IN THE SIZING BOX. IF PURCHASING MULTIPLE SETS & YOU'D LIKE A SIZING KIT YOU ONLY NEED TO SELECT YES FOR ONE.

How long will shipping take?

Shipping is done via USPS. Once order (made to order)  is completed shipping normally takes 2-5 days. I will not be responsible for any delays with the shipping carrier. 

Can I rush my order?

Yes, before adding to cart you have the option to click yes or no for rush order. Cost is $22 for 2 sets max. The order will be completed & shipped with 1-3 business days guaranteed. If you purchase a Ready to ship set with this it will all ship at the same time. RUSH ORDER DOES NOT SPEED UP THE SHIPPING PROCESS!!

What happens if I receive a damaged package or don't receive my package at all?

If you receive a damaged package or your package is lost please reach out to me via email or text with your name, order #, & a picture. I will assist you with filing a claim with postal carrier. 

 

THERE MAY BE INCREASES IN PROCESSING TIME WITH ORDER VOLUME INCREASES!

 

LUXE PRESS LAB WILL NOT ACCEPT RETURNS OR DO REFUNDS!!!!!!!!!

 **DUE TO SANITATION I WILL NOT ACCEPT ANY RETURNS/EXCHANGES OR ALLOW ANY REFUNDS UNLESS THERE IS AN ERROR ON MY BEHALF. I WILL ALSO NOT BE RESPONSIBLE FOR INCORRECT SIZING. (Please order a sizing card or refer to the sizing guide if you do not know your nail bed sizes)